Devolución gratuita en 30 días y garantía de 1 año.
Entrega
Ofrecemos envío GRATUITO en todos los productos . Los pedidos realizados antes de la hora límite específica de cada país (ver abajo) en días laborables se enviarán el mismo día. Los pedidos realizados después de esa hora o en fines de semana/festivos se enviarán el siguiente día laborable.
Tiempos de entrega y empresas de mensajería
Australia
Todos los productos se envían a través de Australia Post. (1-2 días, dependiendo de la ubicación; más tiempo para zonas rurales/de Australia Occidental)
Francia, Alemania, Irlanda y España
DHL Express para dispositivos principales (1-2 días)
DHL Economy para accesorios (2-3 días)
Reino Unido
DPD para dispositivos principales (1-2 días)
Royal Mail para accesorios (2-3 días)
Estados Unidos
FedEx 2nd Day para dispositivos principales (2-3 días para teléfonos/tabletas, 3-5 días para MacBooks)
Envío por USPS para accesorios (4-5 días)
Se requiere firma para las entregas de FedEx.
No se realizan envíos a apartados postales; se requiere una dirección física.
Horarios límite para envíos en el mismo día
Australia: 14:00 (hora estándar del este de Australia) Francia, Alemania, Irlanda y España: 14:00 (BST) Reino Unido: 13:00 (BST) Estados Unidos: 13:00 (EST)
Devoluciones y garantía
Devoluciones gratuitas en 30 días
Todos los dispositivos pueden devolverse gratuitamente dentro de los 30 días posteriores a la compra contactando con nuestro equipo de atención al cliente de lunes a viernes entre las 9:00 y las 17:00 horas.
Para que una devolución sea válida, los dispositivos deben estar en las mismas condiciones en que los recibió y deben devolverse en su embalaje original con todos los accesorios.
Los reembolsos se abonan al método de pago original del cliente y el proceso suele tardar hasta 5 días hábiles después de que recibamos el pedido.
Garantía de 12 meses
Todos los dispositivos incluyen una garantía de 12 meses que cubre todos los fallos técnicos, incluyendo la batería y la cámara.
La garantía no cubre daños accidentales, daños por agua, pérdidas ni robos.
Lamentablemente, este producto está actualmente sin stock.
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Our refurbished conditions
Every device has been fully tested by our experts on Loop, including a 75-point quality check to validate everything is 100% functional. Works as well as a new device.
Appearance: The device will show signs of use. The casing might have some small scratches or minor dents, but these do not impact functionality. Devices may have faint marks visible on the screen when the display is lit.
Functionality: Fully operational. Battery health is at least 80%, providing reliable performance for everyday tasks. Every device is thoroughly inspected, tested, and cleaned according to Loop’s 75-point check.
Appearance: The device will show minor signs of use. The casing may show faint micro-scratches that are hardly noticeable. The screen will be free of any major scratches, but may have some minor marks visible with the display off.
Functionality: Completely functional. Battery capacity is no less than 80%, ensuring solid performance for typical daily use. All devices are thoroughly inspected, tested, and cleaned according to Loop’s 75-point check.
Appearance: The device will show virtually no signs of use. The casing might have extremely light micro-scratches. The screen may have some very light micro-scratches, but these will not impact daily use.
Functionality: Fully working. Battery health is at least 80%, offering dependable performance for everyday use. Every device is thoroughly inspected, tested, and cleaned according to Loop’s 75-point check.
Appearance:Looks brand new. Both the body and screen are pristine, showing no visible use. Premium models may be lightly handled or come from open-box returns.
Functionality: Fully functional. Excellent condition with authentic OEM manufacturer batteries holding at least 90% capacity, delivering strong performance even with heavy daily use. Every component is thoroughly inspected, tested, and cleaned according to Loop’s 75-point check.
Samsung Special Grades
Some items that we source directly from our OEM partners have some unique grades, which correspond to some incredible USPs. See below to find out more.
Appearance: Like new. The body and screen are flawless with no visible signs of wear. All exterior parts are 100% genuine Samsung components.
Functionality: 100% fully functional. Fitted with a genuine 90% capacity Samsung battery. Each device passes Samsung’s comprehensive 147-point inspection to ensure full performance across all features. Backed by a 12-month limited warranty.
Choose your grade based on your budget and how much importance you place on the aesthetic appearance of your device.
¿Qué hay en la caja?
Your MacBook
Fully tested and reverted to factory settings by our experts.
Power adapter & cable
Comes with both to keep your MacBook charged and ready.
Recycled Packaging
Eco-friendly design by Loop. Minimal waste.
Preguntas frecuentes
Información útil y soporte
Para obtener información más detallada y para resolver dudas adicionales, consulte nuestra página de preguntas frecuentes .
How will my device be protected during the shipment?
All our refurbished devices are shipped in their Loop Mobile packaging. We quality check our packaging to offer great protection to your device in transit.
What accessories come with my device?
All our refurbished devices come with accessories including acable and AC plug. These are compatible but not original to the manufacturer equipment.
What are our grades?
Our grades correspond to the state of external wear of our refurbished products. We have created a simplified and clear cosmetic classification system that precisely defines the grade of each device:
Premium: Our Premium devices come with 90% battery life, exceeding the industry standard of 80%. The body and screen will show little-to-no signs of use, functioning as if new out of the box. Our highest quality grade available, premium devices are meant to go the distance.
Excellent: Our Excellent iPhones may have very light micro-scratches on the body that are not noticeable with normal use. The screen might show some extremely light signs of use, but these are not visible when the device is in use. These devices function like new.
Good: Good devices will have some light scratches on the body or possibly a small dent or two. The screen may also show very light signs of use, but these are not noticeable during regular use. Despite these cosmetic imperfections, the device operates like new.
Fair: Fair devices exhibit more pronounced cosmetic wear, such as slightly deeper scratches or dents on the body. Screens may have light scratches that are slightly visible when the device is on. Even with these signs of wear, the device functions perfectly.
Each grade reflects only the cosmetic condition, as all refurbished iPhones undergo the same rigorous testing to ensure they perform flawlessly.
What is the battery health of my device?
The battery life of a refurbished device from Loop Mobile is rigorously tested to meet our high standards. Our premium-grade devices come with an enhanced 90% battery health, which exceeds the typical 80% standard found in most refurbished tech companies. For those seeking even more assurance, we offer devices with a New Battery, providing 100% battery health. Alternatively, if you're a casual user looking for a more budget-friendly option, you can choose a device with an Original Battery, which ensures 80% battery health. While some natural battery wear is expected in pre-owned devices, we ensure that the battery performance is reliable and sufficient for everyday use.
What is the warranty?
All our refurbished products have a 12-month warranty that covers all technical malfunctions but does not support accidental damage, water damage, loss or theft. Dyson products include a 12-month warranty direct from Dyson.
When will my order be dispatched?
All orders received before 1pm are shipped on the same day - You’ll receive your order before you know it! We use courier tracking numbers for every order, you will be able to follow your package from shipment to your door.
What is a refurbished device?
A refurbished device is a used device that has been tested and graded by our experts. We test 70 key features on each phone to provide you with the best quality.
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