Certified Re-Newed Galaxy Watches

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FAQs

Frequently asked questions and answers about Samsung Certified Re-Newed.

For more detailed information and additional queries, please refer to our FAQ Page.

Can I trade in more than one device?

Trade-in is one-for-one per purchase, but you can
complete multiple trade-ins if you are upgrading more than one phone.
When do I get my trade-in credit?

Once your old phone is received and verified, your $300
credit is applied directly to your order, lowering the final price of your
Certified Re-Newed phone.
How do I send in my trade-in?

Simply choose your new Samsung Certified Re-Newed device at checkout,
select trade-in, and we’ll provide a prepaid shipping label for your old
device.
Do I need my phone to be in perfect condition?

No. While condition can impact value outside promo
periods, the $300 guaranteed trade-in gives you credit even if your device
shows normal signs of use, as long as it powers on and meets basic eligibility.
What phones qualify for trade-in?

Most modern smartphones qualify, regardless of model or brand. Even
older devices may be eligible during promotional periods.
How does the $350 minimum trade-in offer work?

During promotional windows, Loop guarantees at least
$300 credit for any qualifying trade-in device. That credit can be applied
toward a Samsung Certified Re-Newed phone.
Where can I buy Samsung Certified Re-Newed phones?

Outside of Samsung.com, Loop Mobile is the exclusive retail partner for
Samsung CRN in the USA.
Do CRN devices come with a warranty?

Yes, every CRN phone includes a one-year limited warranty from Samsung.
How are CRN phones different from refurbished?

Unlike third-party refurbished phones, CRN devices are rebuilt by
Samsung, ensuring genuine parts, full quality testing, and reliable warranty
protection.
What is Samsung Certified Re-Newed?

CRN phones are like-new Galaxy devices refurbished by Samsung with
genuine parts, a new battery, and a one-year warranty.