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Can I return my device?


All our electonic devices can be returned free of charge within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all its accessories. All returns must be approved by Loop-Mobile customer service, password and/or iCloud account must be removed from the device. 

Non-returnable items:

  • Tempered glass
  • Smartphone case
  • Smartphone accessories
  • Consumables such as cable, wire, plugs
  • Gift cards