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faq general

  • How my device will be protected during the shipment?

    All our refurbished devices are shipped in their Loop-Mobile packaging. We quality check our packaging to offer great protection to your device in ...
  • What accessories come with my device?

    All our refurbished devices come with accessories including cable & AC plug. These are compatible but not original manufacturer equipment.
  • What is a grade?

    Our grades correspond to the state of external wear of our refurbished products. We have created a simplified and clear cosmetic classification sys...
  • What is the battery health of my device?

    We test all our batteries. "Pristine", "Very good" and "Good" grades must reach at least 80% of their initial charging capacity to ensure the effic...
  • What is the warranty?

    All our refurbished products are covered by a warranty (up to 12 months) that covers all technical malfunctions but does not support accidental dam...
  • When will my order be dispatched?

    All orders received before  2pm (EST) are shipped on the same day - You’ll receive your order before you know it!We use courier tracking numbers fo...
  • What is a refurbished device?

    A refurbished device is a used device that has been tested and graded by our experts. We test 70 key features on each phone to provide you with the...